Privacy Policy

Last Updated: October 23, 2025

Introduction

Carmen Marine Cooperative ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use services on our website, including the pest reporting system, parking waitlist, community polls, and other resident tools.

Information We Collect

Pest Reports

When you submit a pest report, we collect:

• Your apartment number
• Your email address
• Type of pest reported (roach or bed bug)
• Severity assessment
• Optional comments and descriptions
• Optional photographs of the pest issue
• Date and time of report submission

Parking Waitlist

When you join the parking waitlist, we collect:

• Your apartment number
• Your cooperative share certificate number
• Your full name
• Your email address
• Your phone number (if provided)
• Vehicle description (if provided)
• Optional comments or notes
• Date and time of submission

Public display: Your apartment number, certificate number, and the date you joined the waitlist are displayed publicly on the parking waitlist page for transparency and accountability. Your name, email, phone number, vehicle details, and notes are not publicly visible.

Community Polls

When you participate in community polls, we collect:

• Your selected vote option
• A device fingerprint (to prevent duplicate voting)
• Date and time of vote

How We Use Your Information

We use the information collected to:

• Manage Pest Control: Track pest activity throughout the building and coordinate treatment efforts
• Communicate: Contact you regarding your report or order status
• Building Management: Provide building management with necessary information to address pest issues
• Data Analysis: Generate heat maps and statistics to identify problem areas
• Record Keeping: Maintain historical records of pest activity for long-term management
• Parking Management: Maintain the parking waitlist and contact you when a space becomes available
• Community Engagement: Facilitate resident polling on building decisions and initiatives

Data Retention Policy

We retain pest report and parking waitlist data indefinitely for the following purposes:

• Long-term tracking of pest patterns and trends
• Historical record keeping for cooperative management
• Problem resolution and treatment verification
• Legal and compliance requirements

Information Sharing

We may share your information with:

• Building Management: To coordinate pest control efforts
• Pest Control Professionals: As necessary to address reported issues
• Cooperative Board Members: For oversight and decision-making purposes

We do not sell, trade, or rent your personal information to third parties.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Secure server infrastructure
• Encrypted data transmission
• Access controls and authentication
• Regular security assessments

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information (subject to our retention requirements)
• Object: Object to certain processing of your information

Data Deletion Requests

If you wish to request deletion of your personal information, please contact us at:

Please note that we may need to retain certain information for legal compliance, dispute resolution, or cooperative record-keeping purposes.

Cookies and Tracking

Our website does not use cookies or tracking technologies for advertising purposes. We may use basic analytics to understand website usage and improve our services.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify residents of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact:

Consent

By using our website services — including pest reporting, parking waitlist, community polls, and other resident tools — and submitting information through our website, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.